http://careers.peopleclick.eu.com/caree ... Code=en-usBusiness Description Sanlam Employee Benefits provides a dynamic, in-house retirement fund administration product operating in a daily unit pricing environment and includes pensioner payroll functionality. The system and service structure can accommodate small, medium or large funds.
Position Description
Key Responsibilities Receive all post on a daily basis
Scan documents received within 24 hours of receipt
Receive all electronic faxes on a daily basis and allocate them within the service level agreement
File all documents received within 48 hours in the agreed order
Identify all complaints received and report them to the Team Leader or Account Manager
Assist the team with dispatching various mail items when required
Assist teams with work volumes on any adhoc tasks
Delivery of documents to other departments
Accurate allocation of incidents on C-flow within the agreed service level agreement
Investigate unallocated incidents and action them accordingly
Manage daily workload/dashboards efficiently
Highlight problem areas to Team Leaders
Minimum Requirements Grade 12
1 to 2 years’ experience in a similar/ administrative role
Proficiency in MS Office (word, excel, PowerPoint)
Previous retirement fund experience will be advantageous
C-Flow, MIP EB, PEN, Wizard experience will be advantageous
Competencies Strong attention to detail and proactive attitude
Strong ability to organize and prioritize
Excellent communication skills both written and verbal
Results focused and displays energy when performing tasks
Time management skills
Ability to work independently
Innovative and demonstrates initiative
Ability to perform well under pressure and meet deadlines
Good interpersonal skills
Ability to collaborate and pull information together
Proactive and a team player
Ability to motivate team members/colleagues
